Question 1

Who are the designers?

Accepted Answer

Just me — Orlando. No juniors, no outsourcing. You work directly with the person doing the work.

Question 2

How will I request designs?

Accepted Answer

You can make requests directly via our Trello board. You can attach notes, sketches, mood boards, Google Docs, CAD drawings, or 3D models.

Question 3

Is there a limit to how many requests I can make?

Accepted Answer

You can add as many requests to your queue as you'd like! I will work through them one by one.

Question 4

How fast will I receive my designs?

Accepted Answer

Once a request is received and confirmed by me, you’ll receive an update on your design within an average of 2- 3 business days. Depending on the complexity of the request, an update could include a finished design or a work-in-progress version for your review. If I can’t provide an update within that timeframe, I’ll reach out right away with a revised timeline.

Question 5

What if I don't like the design?

Accepted Answer

Don’t worry! I’ll continue revising the designs until you’re 100% happy with the results.

Question 6

How do you handle larger requests?

Accepted Answer

Complex projects — like multi-room experiences — are broken into milestones, with progress updates every 2-3 business days until the full scope is done.

Question 7

What’s not included in the subscription?

Accepted Answer

To ensure high-quality and quick turnarounds, I focus exclusively on 3D Design and Rendering. This means I don't provide creative direction, graphic design, technical CAD drawings, complex 3D sculpting, or animation. Additionally, all communication is handled directly through your Trello board to keep production moving without the delay of external meetings.

Question 8

How does the PAUSE feature work?

Accepted Answer

Run out of work? Just hit pause and pick back up when you're ready. Billing runs on a 30-day cycle — pause on day 10 and your remaining 20 days are saved for later. Unused days expire after 12 months.

Question 9

Can I use ORL STUDIO for just a month?

Accepted Answer

Absolutely — one month or a full year, it's up to you. Come back whenever you have new work.

Question 10

Are there refunds?

Accepted Answer

Cancel within the first 7 days for a 75% refund. After that, refunds aren’t available.

Question 11

What programs do you design in?

Accepted Answer

SketchUp for 3D modeling and V-Ray for rendering.

Question 12

Can you provide technical drawings?

Accepted Answer

I don’t provide fabrication drawings, but my SketchUp source files follow standard fabrication practices and can be shared directly with your preferred vendors.

Question 13

Can you sign an NDA?

Accepted Answer

Yes — I  can send one during onboarding, or I’ll review and sign yours.

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Frequently asked questions